Frequently Asked Questions

Mind of Peace Counseling| Your questions, answered with care

New Client FAQs

  • What services do you offer?

    We offer virtual mental health counseling for individuals, couples, and families. Our licensed therapists specialize in trauma-informed care and treat a wide range of concerns including anxiety, depression, PTSD, grief, relationship issues, life transitions, and more.

    Find a Therapist
  • Are your services available in my state?

    We currently provide therapy to clients in 13 U.S. states. Visit our "Find a Therapist" page or contact us to confirm if we serve your area.

    Contact Us
  • Do you offer trauma therapy?

    Yes. Trauma-informed care is at the heart of what we do. Our clinicians are trained in evidence-based trauma modalities and create safe, collaborative spaces for healing past and present experiences.

    Contact Us
  • How does virtual therapy work?

    Sessions take place over secure video platforms, allowing you to access therapy from the comfort of your home. After completing intake paperwork and verifying insurance or payment, you’ll be matched with a clinician who best fits your needs.

    Learn More
  • Do you accept insurance?

    Yes, we work with many major insurance providers including, but not limited to Blue Cross Blue Shield, Aetna, UMR, Medicaid (in select states), and more! 

    We verify your benefits before your first appointment and are happy to assist with any questions about coverage. 


    Please note: While we do verify insurance coverage to the best of our abilities, it is the client's responsibility to confirm their coverage details and notify us of any changes.

    Ask Us About Your Insurance
  • What ages do you work with?

    We provide therapy for children, teens, adults, and older adults. Clinician availability may vary depending on the client’s age and specific needs.

  • What issues do you treat?

    Our therapists support clients with:

    • Trauma and PTSD
    • Anxiety and depression
    • Grief and loss
    • Identity exploration
    • Burnout and stress
    • Relationship and family conflict
    • Life transitions

    Each clinician has a unique focus — reach out and we’ll help match you.

    Contact Us
  • How do I get started?

    Click the Contact Us button below to begin. Once we hear from you, we’ll send a short prescreener to gather your insurance and payment details, preferences, and availability. After that, our Clinical Care Coordinator will follow up to help match you with a therapist and get you scheduled for your first appointment.

  • What if I need to cancel or reschedule?

    We ask for at least 24 hours’ notice to cancel or reschedule an appointment. Repeated last-minute cancellations or no-shows may impact your ability to continue services. 

  • Do you offer group therapy?

    Yes! We offer virtual support and process groups on topics such as trauma recovery, identity, and professional burnout. 

    Learn About Groups

Current Client FAQs

  • How do I schedule, reschedule, or cancel an appointment?

    Appointments can be scheduled, rescheduled, or canceled through your secure client portal. You may also contact our administrative team by text or call (at 307-331-7869) for assistance. Please be mindful of our 24-hour cancellation and no-show policy, as late cancellations or missed appointments may result in a fee.

  • What if I have technical issues during my session?

    If you experience technical difficulties, please close out of the appointment and attempt to reconnect. If issues persist, contact our administrative team (at 307-331-7869) as soon as possible. Session time cannot always be extended due to technical disruptions.


    For more information on troubleshooting please refer to this website: Troubleshooting Telehealth appointment issues

  • What is my responsibility as a client?

    To ensure a productive session, clients are expected to:


    • Secure a private and quiet space
    • Use a strong, stable internet or cellular connection
    • Ensure devices, apps, camera, and microphone are functional and up to date and fully charged
    • Reach out to the office via text (307-331-7869) within the first 5 minutes of your session if issues arise

    You may join from your parked car if you’re alone, have good connectivity, and if you are parked in a safe and legal spot (You may not participate while driving).

  • How do I request a copy of my records?

    To request a copy of your records, please contact Mind of Peace Counseling through an official communication channel:

    1. Your secure client portal
    2. Email: info@mindofpeacellc.com
    3. Call/Text: 307-331-7869

    Requests must be submitted using the email address or phone number currently on file. Requests made from unverified contact information may be delayed to allow for identity verification.


    Once we receive your request, we will provide a Records Request Authorization form for you to complete in the client portal.

    • The authorization form will remain available in your file for 7 days.
    • For former clients, temporary client portal access will also remain open for 7 days to allow completion of the form.

    If the authorization is not completed within this timeframe, access to the form and/or portal will be removed for compliance purposes. You may submit a new request if needed.


    Once a completed authorization is received, records will be processed and furnished within 7–10 business days, in accordance with applicable laws and regulations.


    We strongly recommend discussing your records request with your provider prior to submitting it. This helps ensure that the records you are requesting are appropriate for your needs and supports the protection of your privacy and clinical information.


  • How to I contact the Behavioral Health Council in my state?

    Please find the contact page for the relevant states below: 


    This information is provided in compliance with House Bill 4224 (89th Regular Session), Section 181.105 of the Health and Safety Code.

  • How do I file a consumer complaint?

    If you have a concern about your care or experience with Mind of Peace Counseling, we strongly recommend first discussing the matter directly with your provider whenever appropriate. Many concerns can be addressed and resolved collaboratively through open communication.


    If you feel that your concern has not been resolved, you have the right to file a complaint with the appropriate regulatory or oversight entities.

    This information is provided in compliance with House Bill 4224 (89th Regular Session), Section 181.105 of the Health and Safety Code.

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Our Why!

Choose a compassionate therapist who can help

When Calvin and Lynette dreamed about creating what would become Mind of Peace Counseling it was the fall of 2020. The world was reeling in a global pandemic and lockdowns nationwide were becoming part of the norm. The oil industry had ground to a crushing halt and the financial stability of thousands of Wyoming families were destroyed along with it. Calvin watched trucks and oil rigs leave the state, many heading overseas; and the people leave Wyoming with them; in droves, to seek employment and security where they could. Lynette watched admissions to the local psychiatric hospital (where she worked) skyrocket with the survivors of suicide attempts, and parents struggling with crippling depression and anxiety due to their inability to obtain stability and meet the financial needs of their families.


Certain that they could do more, for their community and neighbors Calvin and Lynette started Mind of Peace Counseling in December of 2020.